R.O.- Hospitality Specialist Part Time-Breezy Point

At Capital Vacations, we are united by the purpose “Travel. Gather. Smile. Repeat.” We seek a highly motivated, customer‑focused individual to join our team as a Hospitality Specialist.

• Travel Perks to Resort Locations
• Company Perks Program

• Ensure exceptional customer service experience for guests.
• Provide a warm and welcoming environment, address guest needs, and ensure satisfaction throughout the stay.
• Check guests in/out, collect balances, post appropriate room charges, make reservations, manage room moves and stay‑over requests.
• Check online travel agents for rental inbound.
• Run reports and correct errors before guest check‑in.
• Prepare night audit daily and respond to any online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette; provide information on local restaurants and attractions.
• Make courtesy calls and follow‑up with guests; send confirmation letters to owners/guests as needed.
• Make rental calls to notify owners whether their villa has been rented.
• Coordinate with other departments to ensure smooth guest response.
• Process all incoming revenue, handle credit card machines, cash drawer, advance deposits, post transactions for other departments, and conduct daily post office and banking runs.
• Perform inventory management changes as directed by supervisor/manager.
• Prepare check‑in packets and order office supplies as needed.
• Enter maintenance/service requests in SPI promptly; block RCI points for unpaid accounts; manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Strong computer skills, attention to detail, excellent customer service skills.
• Ability to work under pressure.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!