Customer Service Rep

Job Title

Position

Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.

Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, sample requests and special orders when necessary.
• Will Call orders
• Intercompany order processing
• Risk connect
• Fed Ex processing
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Compensation: $21-22/hr based on experience

Required Qualifications:

High School Diploma/GED or Equivalent 6 - 12 months customer service, call center and / or related area.

Preferred Qualifications:

High School Diploma/GED or Equivalent Experience 1 - 2 years customer service, call center and / or related area within food service industry.