Customer Support Operations

• Location 138 West Broadway,Plainview, MN, 55964,United States

Contact information

• Phone

At Foresight Bank, we are committed to fostering wise financial decisions and building trusted relationships. As a Full-Time Customer Support Operations team member, you will be at the forefront of enhancing customer relationships by providing outstanding service and ensuring every transaction is processed accurately and efficiently. Your role is essential in helping our customers achieve their financial goals and ensuring their satisfaction with our services.

In addition to providing outstanding customer service, the Operations team member will be the subject matter expert for bank cash levels, statement and notice processing, check program, and safe deposit box billing.

We are looking for positive, smart, and motivated individuals who are passionate about helping others. If you value relationships, accountability, and continuous improvement, and if you excel in a dynamic, collaborative setting, we invite you to apply for this rewarding opportunity. Join us in making a difference in the lives of our customers and communities.

• Deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc.
• Complete Reg CC Holds, CTR and SARs as needed
• Buy and selling cash between tellers, TCR and vaults
• Process night drop and mail
• Daily balancing of drawers, TCRs, coin machine and vault
• Maintain equipment as needed

• Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner
• Monitor internet conversations and respond in timely, professional manner
• Monitor and respond to all incoming service emails

• Moving funds via telephone
• Loan advance requests sent to loan officer and support team
• Collect information for address changes
• Collect stop payment information

• Collect and verify address information
• Process check order requests

• Monitor cash levels in vault and TCRs for the branch to have adequate funds
• Perform shipment ordering and selling procedures as neededi
• Conduct closed account letter processing
• Levy and Garnishments processing and monitoring
• Complete credit references as requested
• Daily balancing
  • Balance Teller Cash Clearing
  • Balancing Currency & Coin
  • Balancing Teller Over/Shorts and reporting
  • Balance Official Check Account
  • Reconcile other accounts as needed
• Daily Review:
  Review checks for fraud
• Process Address Changes
• Stop Payments
• Receive information, complete forms and key stop payments for checks and ACH
• Monitor forms and expirations dates

• Review all check orders for accuracy
• Enhance check program for pricing, education and customer needs

• Perform duties related to statements and notices
  • Weekly, Monthly & Quarterly Statement printing
    • Transaction accounts, CD statements, First Reserve Statements
  • Special Statement printing
  • Daily notices
    • Ready Reserve, Overdraft, Transfers, Late notices
    • Electronic notices
    • Pre-notes
  • Returned statements
  • Coordinate year-end statement printing
• eStatements
  • Setup or removal of eStatements for customers including multiple users
  • Verify eStatements were sent on scheduled days
  • Add eStatement messages and statement stuffers as needed
• Mail
  • Daily mail sort and monitoring
  • Complete requested mailings by other departments (Plainview Bank shares)
  • Mail merge and label creations
  • Coordinate statement stuffers as needed
  • Fed Ex/UPS documents and pickup scheduling

• Perform duties relating to Safe Deposit Boxes
• Complete billing process for all Safe Boxes
• Record and monitor delinquent box rent
• Issue new keys and drillings as needed
• Process unclaimed property
• Audit access cards

• Monitor ATM activity and deposits
• Maintain cash levels and balance
• Troubleshoot any issues or maintenance

None

• High school diploma (required)
• Post-secondary education in finance, information technology,…