Teller​/Personal Banker

Echo 631 2nd Avenue West PO Box 276 Echo, MN 56237, USA

Pay range: $30,222 USD to $48,588 USD

This position will assist in coordinating professional and knowledgeable assistance to all customers. They will receive calls and respond to customer inquiries and concerns, handle daily transactions and questions in accordance with bank policies and procedures.

The Teller/Personal Banker will handle all functions of personal banking, new accounts, inquiries and problem accounts in accordance with the bank’s policies and procedures.

This position must be flexible in dealing with the needs of customers, team members, and departments. The Teller/Personal Banker will serve as an advocate of the bank, promote the bank’s products, services, and overall Citizens Alliance Bank brand.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

• Process transactions through a teller platform, verifying incoming cash, accurately dispersing cash, and accepting deposits and payments.
• Assist with end‑of‑day processing and check imaging work, checking for accuracy prior to submission.
• Provide account information, answer customer inquiries and requests, and complete telephone transfers in compliance with Citizens Alliance Bank policies and procedures.
• Open all types of new deposit accounts, resolve problems, and show customers how to access and manage their products and services to maximize their relationship with the bank.
• Use effective selling techniques while promoting and selling additional products and services to generate customer action.
• Conduct all customer contact to complete required documentation in compliance with bank policy and banking regulations.
• Service retail and business deposit accounts, while promoting and selling additional products and services.
• Display knowledge and proficiency in the bank’s products and services to act as a liaison between customers and the bank and build long‑term relationships.
• Proactively make personal contacts and/or telephone calls to existing customers to cultivate relationships.
• Maintain knowledge of the financial needs of customers and other products and services available through the bank.
• Answer phones and/or complete telephone requests; collaborate with Operations Help Desk to resolve complex account inquiries.
• Verify account balances, provide account information, and print copies of items and/or statements from customer accounts.
• Maintain knowledge and understanding of internal service standards, procedures, and departmental workflow.
• Read, interpret, and apply applicable policies, procedures, or operating manuals.
• Maintain complete confidentiality regarding sensitive customer and proprietary information.
• Remain in a standing or stationary position 50% of the time.
• Lift up to 30 pounds occasionally.
• Exemplify and follow the bank’s core values.
• Adhere to punctuality and regular attendance expectations.
• Travel for trade schools and seminars as needed.
• Install a Multi‑Factor Authentication (MFA) app on a personal mobile device if required.
• Adhere to all applicable federal, state, and local laws, regulations, and guidance, including BSA/AML, and the bank’s policies and procedures.
• Perform other duties as assigned and requested.

• Humility – We are “blue‑collar bankers”. We are relatable, down‑to‑earth people who greet every customer the same way.
• Respectful, Genuine Care for Others – We care about each other, our customers, and our communities.
• Finds A Way – A can‑do spirit, a desire to help, contribute, and make a difference.
• Effort – We hold ourselves to a high standard and earn it from customers and each other.
• Owning‑It – Accountability; when an employee says they will do something, they follow through.

• Required: High School diploma or GED.
• Required: Continuing education to maintain job knowledge.
• Preferred: One to three years of banking experience.
• Preferred: One to three years of administrative or customer‑service experience.
• Preferred: Proficiency in Microsoft Office Suite.

• Problem Solving – Expert level.
• Teamwork – Expert level.
• Relationship Building – Expert level.
• Communication Skills – Expert level.
• Time Management – Expert level.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status, or any other protected class.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.