Specialist, Customer Service

Overview

Specialist, Customer Service – Chaska, MN

• Customer Issue Management & Resolution
  • Analyze customer orders and non‑routine requests, interpreting customer intent and internal business requirements.
  • Evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes.
  • Serve as the primary point of contact for assigned customers, independently managing non‑routine issues and determining appropriate courses of action.
  • Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority.
  • Resolve accounts receivable issues by interpreting policy and coordinating with Finance.
  • Assess competing customer requirements and determine precedence based on business impact, operational constraints, and strategic considerations.
• Order & Account Oversight
  • Develop and review customer quotations and deliver accurate pricing and terms.
  • Review and evaluate purchase orders for compliance, resolve discrepancies, and authorize SAP entry.
  • Analyze consignment inventory usage trends and demand forecasts, recommending replenishment and min/max levels.
• Policy Interpretation & Business Judgment
  • Interpret and apply company policies to unique customer situations.
  • Recommend policy or process changes to better meet customer and business requirements.
  • Approve exceptions or escalations within defined guidelines.
• Cross‑Functional Collaboration
  • Partner with Production, Logistics, Quality, Finance, and Compliance to address critical customer requirements.
  • Balance customer needs with operational, regulatory, and financial considerations.
  • Advocate for the customer in internal alignment discussions.
• Quality, Returns & Risk Management
  • Manage quality notifications and return material processes.
  • Assess customer impact and determine corrective actions.
  • Apply regulatory knowledge, training, and guidance to assess transactions for export, compliance, and regulatory risk.
• Continuous Improvement
  • Analyze recurring customer and operational issues to identify root causes.
  • Recommend and support improvements to workflows, processes, and service models.

Perform additional responsibilities as assigned to support departmental and organizational objectives.

• Education: Bachelor’s degree in business or related field, or equivalent professional experience.
• Experience: Minimum 2 years in customer service, operations, or related business support roles.
• Skills: Independent judgment and discretion, strong analytical and problem‑solving capabilities, proficiency in Microsoft Office; SAP experience preferred; experience in manufacturing or ISO‑regulated environments preferred.

• Effective resolution of complex customer issues.
• Sound decision‑making aligned with business and operational goals.
• Improved customer experience and service efficiency.
• Strong cross‑functional collaboration and process improvement contributions.

• Compensation: $68,500 - $73,000 per year (actual pay dependent on overall skills).
• Annual bonus eligibility.
• Progressive paid time off.
• Generous 401(K) plan with employer match.
• Health, dental, and vision insurance.
• Education assistance.
• Values‑driven culture.

Entegris does not provide immigration‑related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.