Customer Service Specialist

Customer Service Specialist – Full-Time

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 – and that trust starts with our people. We’re hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure a high‑quality experience while helping drive business growth.

• Starting Pay: $18.00 per hour, depending on experience and qualifications
• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
• Income Protection: Company‑provided short‑term and long‑term disability, life insurance, and AD&D
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks: Referral program, employee discount programs, and propane savings

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and update account information.
• Use techniques to resolve customer requests efficiently and reduce repeat inquiries.
• Schedule delivery orders and negotiate for new and returning customers.
• Handle general customer issues, including service order input, executing emergency scripts, closing uncontrollable loss accounts, answering contract and pricing queries.
• De‑escalate customer situations following the complaint‑resolution policy.
• Send statements and invoices to customers and perform soft collections for those on credit hold or past due; handle cash and payment collection via phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• At least one year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills, including team building and establishing positive rapport with employees and customers.
• Proficient in Microsoft Office (Excel, Word, Access).
• Must be a Citizen or National of the United States, lawful permanent resident, or authorized to work in the United States.
• Applicants must not presently, nor in the future, require sponsorship for an employment visa.

Ferrellgas is honored to be part of tight‑knit communities across America. Through partnerships with Operation Warm, Operation BBQ Relief, and local schools, fire departments, veteran organizations, and more, we’re dedicated to giving back to the communities we serve.

Ready to take the next step in your career? Join our growing team.