Customer Service Representative

Customer Service Representative

This position is responsible for the oversight of incoming customer calls and identifying the needs of customers while being the first line of order entry for the roll-off operations. In addition, the position requires administration, recording and reporting of daily office activities.

Essential functions include:

• Answer main phone line and assist customers with questions and placing order.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Answer questions for customers regarding services and procedures.
• Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling goals.
• Secure credit card payments.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Perform order entry into dispatch software.
• Maintain customer database, including pricing, in dispatch software.
• Manage customer price sheet for roll-off customers.
• Apply for and/or assist with street permits and ensure customer bill-back.
• Assist dispatcher as needed.
• Assist with additional tasks such as inventory control.

Requirements:

• Excellent customer service skills
• High school diploma or equivalent
• 2-3 yrs. experience in an office environment
• Outstanding organizational skills and attention to detail
• Excellent written and verbal communication skills

Competencies:

• Interpersonal communication skills
• Team oriented
• Reasoning or problem solving skills
• Professional attitude
• Ability to Multitask
• Strong Attention to Detail