Spa Receptionist

Treasure Island Resort & Casino seeks a Spa Receptionist to welcome guests and support daily spa operations. In this front desk role, you will greet and check in guests, manage appointments, answer phones and emails, and process payments accurately. You'll coordinate with therapists to keep schedules running smoothly, maintain a clean, calm lobby, and share spa services information. Success in this role requires strong customer service, clear communication, and attention to detail.

Join a guest-first, team-oriented environment with training, growth opportunities, and comprehensive benefits.

Responsibilities

• Greet and check in spa guests with a warm, professional demeanor
• Schedule, modify, and confirm spa appointments using booking software
• Answer phones and emails, providing accurate information on services and availability
• Process payments, handle cash, and balance the register at shift end
• Coordinate with therapists and attendants to keep the daily schedule on time
• Maintain a clean, calm, and inviting reception and waiting area
• Verify guest information, complete required forms, and update records
• Handle guest concerns or escalate issues to supervisors as needed
• Promote spa services, packages, and specials to increase bookings
• Follow spa, resort, and tribal policies to ensure safety and service quality

Required Skills

• Front desk operations
• Appointment scheduling software
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Customer service
• Phone and email etiquette
• Data entry and record keeping
• Conflict resolution
• Basic computer skills (MS Office)
• Time management