Spa Associate​/Receptionist

Treasure Island Resort & Casino seeks a Spa Associate / Receptionist to welcome guests and support a relaxing, guest-first spa experience. In this front desk role, you'll greet and check in guests, schedule and confirm appointments, answer phones and emails, and process payments accurately. You'll coordinate with therapists to maintain smooth daily schedules, keep the lobby tidy and stocked, and provide knowledgeable information about services and promotions.

Ideal candidates bring strong customer service skills, professionalism, and comfort working in a fast-paced, hospitality-focused environment that values teamwork and respect.

Responsibilities

• Greet and check in spa guests with a warm, professional demeanor
• Schedule, confirm, and modify spa appointments using booking software
• Answer phones and emails, providing information about services, pricing, and promotions
• Process payments, issue receipts, and handle cash/credit transactions accurately
• Coordinate with therapists and technicians to maintain an efficient daily schedule
• Maintain a clean, organized, and relaxing lobby and reception area
• Update guest profiles and records with accurate information
• Promote spa services, packages, and retail products as appropriate
• Address guest questions and resolve minor issues or escalate as needed
• Follow company, tribal, and safety policies, supporting a respectful, inclusive culture

Required Skills

• Front desk operations
• Appointment scheduling software
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Customer service
• Multitasking and time management
• Phone and email etiquette
• Basic computer skills (MS Office, booking tools)
• Data entry and record keeping
• Conflict resolution