Spa Front Desk Associate

Treasure Island Resort & Casino seeks a Spa Front Desk Associate to deliver welcoming, guest-first service at our full-service spa. You'll greet guests, manage check-in/check-out, schedule and adjust appointments, and process payments accurately. Use booking and POS systems to maintain organized schedules, answer phones, and respond to guest inquiries. Support therapists by confirming services, explaining offerings, and promoting specials and retail products.

Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented resort environment aligned with our tribal values.

Responsibilities

• Greet spa guests and provide a welcoming, professional first impression
• Manage guest check-in and check-out for spa services
• Schedule, modify, and confirm spa appointments using booking software
• Answer phone and email inquiries regarding services, pricing, and availability
• Process payments, handle cash, and balance the cash drawer accurately
• Maintain organized guest records and treatment schedules
• Coordinate with therapists and technicians to ensure smooth daily operations
• Explain spa services, packages, and policies to guests
• Promote and upsell spa services, memberships, and retail products
• Support a clean, calm, and inviting front desk and lobby environment aligned with guest-first and tribal values

Required Skills

• Customer service
• Spa or salon booking software
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Phone and email etiquette
• Scheduling and appointment management
• Basic computer proficiency
• Conflict resolution
• Data entry and record keeping
• Upselling spa services and products