Inbound Collections & Account Resolution Specialist
Listed on 2026-09-13
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Position Overview
Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.
- Guide conversations toward account resolution and payment outcomes
- Apply negotiation skills within defined guidelines
- Handle difficult or high-emotion customer interactions professionally
- Maintain composure with frustrated or upset customers
- Follow compliance and regulatory requirements
- Potential $500 bonus
Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.
Role Expectations- Guide conversations toward account resolution and payment outcomes
- Apply negotiation skills within defined guidelines
- Handle difficult or high-emotion customer interactions professionally
- Maintain composure with frustrated or upset customers
- Follow compliance and regulatory requirements
- Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting
- Establish payment arrangements and resolve balances within approved parameters
- Navigate difficult customer interactions professionally
- Explain account details and options clearly
- Document all interactions accurately
- Escalate complex issues when needed
- Follow FDCPA, Regulation F, and company guidelines
- Strong communication and listening skills
- Ability to remain calm and professional in difficult conversations
- Comfortable discussing payment solutions
- Able to manage high call volume
- Detail-oriented and organized
- Customer service or collections experience preferred
- 401(k) and matching
- Health, Dental, Vision, Life, Disability, Pet Insurance
- Flexible spending accounts
- Paid time off
- Tuition reimbursement
- Employee assistance program
- Employee discount program
- Optional insurance
Salary: $20 - $21 per hour
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