Universal Banker

About Minnwest

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Universal Bankers are responsible for delivering exceptional customer service while building and maintaining customer relationships at the bank branch. This role supports a variety of banking functions including transactional services, account opening, consumer lending support, digital banking education, and identifying customer financial needs.

Level placement is based on experience, knowledge, and demonstrated banking expertise. Each level builds upon responsibilities, knowledge, and expectations of the preceding level. Employees are expected to continue performing the primary responsibilities associated with lower levels while taking on the additional responsibilities outlined for their assigned level.

Starting Pay Range: $16-$18/hour

• Provide exceptional customer service during all customer interactions
• Process customer transactions accurately and efficiently, recognizing red flags regarding frauds and scams
• Assist customers with basic account maintenance and digital banking tools
• Perform teller functions including but not limited to receiving checks and cash for deposit, verifying cash and endorsement, issuing receipts, issuing cashier’s checks, cashing checks, and paying out fund upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.

• 6 months cash handling and customer service experience
• Strong attention to detail and accuracy
• Dependable, organized team player with a positive attitude
• Ability to communicate with customers in a professional manner
• Basic computer skills including proficiency with the Microsoft Office Suite

• High school diploma or equivalent (GED)
• Ability to multi-task, be organized, effective time management
• Proven ability to balance a cash drawer accurately

Starting Pay Range: $18.40-$20.70/hour

• Open new consumer deposit accounts and accurately process all deposit account paperwork for new and existing customer accounts
• Assist existing customers with account changes or inquiries, or any issues or questions they may encounter with their online products/services
• Proactively promote and identify cross-selling opportunities to achieve individual, team and organizational sales and service goals
• Provide referrals and other opportunities to other business lines (Insurance, Mortgage, etc.)

• High school diploma or equivalent (GED)
• 1 year cash handling experience in a customer-facing role
• 1 year of customer service experience or proven proficiency in Minnwest Consumer Account Opening Training
• Previous experience in a bank/financial institution or a 2 or 4-year degree in finance, business or accounting
• Strong attention to detail and accuracy
• Ability to communicate with customers in a professional manner
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Basic computer skills, including proficiency with the Microsoft Office Suites

• 2-year associates degree
• 2 years of customer service experience
• 1 year of consumer banking account opening, closings, and account maintenance
• Ability to multi-task, be organized, with effective time management
• Ability to identify customer…