Customer Service Representative Job Granite Falls Minnesota USA,Customer Service/HelpDesk

Location: Granite Falls

Sun Source and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair.

Customer Service Representative

Location:

Granite Falls, MN | Savage, MN |

Grow Your Career with Sun Source

Are you looking for an opportunity to grow within a successful and expanding organization? Join Sun Source, one of the nation's leading distributors of hydraulics, pneumatics, filtration, fluid power, and automation products and services. At Sun Source, you'll be part of a team-oriented environment that values hard work, professional development, and career advancement.

We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers.

Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

Support customers and outside sales representatives with product and service inquiries.
Process requests related to:
Pricing and quotations
Product availability and delivery schedules
Order status updates
Returns and credits
Order expedites
Product literature and documentation
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.

Skills Required

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred

Experience in industrial distribution or related industries, including:
Hydraulics
Pneumatics
Fluid Power
Electrical Products
Power Transmission
Motors and Motion Control
Proficiency with:
Microsoft Excel
Microsoft Word
Email applications
Vendor pricing and business software programs

At Sun Source, we believe our people are our greatest asset. We foster a collaborative team environment focused on personal growth, professional development, and long-term career success. We invest in training and provide opportunities for advancement across our organization.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please for additional information. (For Illinois E-Verify information , aquí).

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