Customer Service Representative; Part-Time

About Us

Bernick's is a 5th generation family-owned provider of beverages, vending and food solutions, representing leading brands such as Pepsi, Dr Pepper, Miller Brewing Company and New England Coffee. We service locations in greater MN and western WI.

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional support across all business divisions. This role is responsible for processing orders, resolving invoice and service-related issues, coordinating customer pickups, and managing customer communications regarding orders, deliveries, and service requests.

• Process and submit customer orders accurately and efficiently through the company ordering system
• Review, reconcile, and resolve invoice discrepancies by coordinating with customers and the sales team
• Answer and manage incoming customer service calls, emails, and inquiries, ensuring prompt issue resolution and customer satisfaction
• Support customer pickup activities, including order verification, coordination, and communication with warehouse personnel
• Enter and coordinate service call requests, ensuring accurate documentation and timely follow-up with service personnel

Part-Time (20-25 hours/week) Start Time between 8am-9am No weekends or holidays required