Bilingual Customer Solutions Specialist

Bilingual Customer Solutions Specialist

Jefferson Capital | Full-Time

Pay: $20 - $22/hour
Schedule: Monday-Friday, 9:00 AM-5:00 PM
No evenings, weekends, or holidays

Jefferson Capital is expanding and looking for motivated, bilingual professionals who enjoy helping people and solving problems. If you're seeking a stable career with opportunities for growth, professional development, and a supportive team environment, we'd love to meet you.

At Jefferson Capital, you'll play an important role in helping consumers navigate their automotive loan obligations by providing personalized solutions and outstanding customer service. We invest in our employees through training, advancement opportunities, and a culture that values collaboration, respect, and continuous learning.

• Competitive pay starting at $20-$22/hour
• No weekends or company holidays
• Consistent Monday-Friday schedule
• Career growth and advancement opportunities
• Comprehensive benefits package
• Supportive and team-oriented work environment
• Tuition reimbursement and ongoing learning opportunities

As a Bilingual Customer Solutions Specialist, you will:

• Deliver exceptional customer service over the phone and through digital communication channels
• Assist consumers with account inquiries, payments, and repayment options
• Help identify payment solutions that work for both the consumer and the company
• Explain auto loan balances, monthly payments, and repayment plans
• Process vehicle surrender and redemption requests
• Educate consumers regarding bankruptcy plans and account requirements
• Coordinate with third-party vendors regarding repossession and redemption activities
• Maintain accurate account records and documentation
• Navigate multiple systems while managing calls, emails, and chats
• Clearly communicate processes and next steps to ensure a positive customer experience

• Bilingual (English/Spanish)
• High School Diploma or GED
• Strong communication and active listening skills
• Ability to multitask and navigate multiple computer systems
• Reliable attendance and commitment to customer service
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively

• Previous experience in customer service, collections, financial services, automotive lending, or a related field
• Experience working in a fast-paced environment
• Familiarity with Microsoft Office applications
• Knowledge of BFrame or similar account management systems

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Parental Leave
• Tuition Reimbursement
• Flexible Spending Accounts
• Life and Disability Insurance
• Employee Assistance Program
• Pet Insurance
• Employee Discount Program

Jefferson Capital is an Equal Opportunity Employer.