Customer Service Representative

Frandsen Bank & Trust is a growing, financially strong, family-owned community bank across nearly 40 communities in Minnesota, North Dakota, South Dakota, and Wisconsin . We provide full-service banking, treasury management, investment, and trust solutions. Since day one, our mission has centered on making decisions locally, empowering employees, and supporting our communities. This commitment to relationship-based service has earned us recognition as Best in Banks by our customers.

Leadership recognizes our people are the reason we succeed. That’s why developing and rewarding our employees is a longstanding part of our guiding principles, called the Frandsen Way. The impact is clear:
Employees ranked Frandsen Bank & Trust a Top Workplace on the independent Star Tribune survey for nine consecutive years, and we currently hold the #2 spot in the large company category.

At Frandsen, you can expect stability and meaningful career opportunities across all our departments. Our collaborative culture means employees support one another and make it easy to get things done. Whether you’re experienced in banking or exploring a new career path, there’s a place for you. Join our team and build a career rooted in service, growth, and local impact.

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Pine City office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.

* Work hours for this position are generally from 12pm - 5pm, Monday through Friday*

Job Duties:

• Provide superior customer service by being professionally helpful, curious, and courageous
• Process customer transactions accurately and proficiently
• Maintain exceptional cash handling skills and accurate balancing
• Consistently make customer introductions to banking partners to grow relationships
• Diligently examine all transactions to prevent losses and deter fraudulent activity

Desired

Skills:

• High school diploma or equivalent
• Cash handling experience preferred
• Strong verbal and written communication skills
• Proficiency in computers

$16.50 - $18.00 per hour

Part-time

We offer a competitive benefits package including 401k and profit sharing.

Applicants with disabilities may contact the company coordinators via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the following:
Frandsen Financial Corporation, Frandsen Bank & Trust, Frandsen Investment Services and Frandsen Wealth Management - Shannon Robideau

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the link below.