Learning and Development Manager

Position Overview

The Learning and Development Manager is responsible for the management, coordination, and ongoing development of PRMIA Learning Programs, including live and on-demand online courses, member webinars, corporate courses, and courses related to PRMIA’s certifications and certificates. The role works closely with instructors, content providers, and internal stakeholders to help maintain, refresh, enhance, and support the development of learning offerings that remain relevant, practical, and engaging for PRMIA’s global audience.

• Ensure learning programs are organized, administered, maintained, and concluded according to the project plan, budget, and PRMIA course requirements. Activities include working with staff and volunteers to identify course topics; communicating proactively with instructors, speakers, and content providers on development timelines and course updates; contracting with instructors; ensuring content is submitted and kept current; reviewing content for quality, relevance, and alignment with course requirements;
  
  conducting proofing and copyedit reviews; formatting course materials; posting programs on iMIS (our association management system) for viewing and registering on the PRMIA website; providing feedback on course quality and learner experience; and supporting the ongoing refreshment and enhancement of PRMIA learning offerings.
• Coordinate with instructors and content developers to ensure recorded and self-directed learning programs are delivered to agreed quality and PRMIA course standards. Review submitted materials for completeness, consistency, and learner readiness, and prepare and publish course content within Top Class, PRMIA’s learning management system (LMS).
• Source, coordinate, and manage PRMIA’s member webinar program and ensure webinars are delivered to high professional standards. Activities include identifying and securing presenters and relevant topics; organizing presenter preparation sessions; coordinating webinar promotion and website postings; providing timely and professional communication to speakers, sponsors, participants, and potential corporate clients; and facilitating webinar delivery, including introductions, technical management, and audience Q&A.
• Provide timely, professional, and learner-focused communications to course delegates and webinar users, including registration confirmations, program details, reminders, follow-up communications and material, thank you notes, recordings, certificates, and related learning program updates.
• Assist in developing customized learning content, such as targeted workshops and learning modules, to support risk training initiatives. This will enable PRMIA to deliver unique, value-added services that strengthen client relationships and differentiate its offerings in the market. In addition, this role will provide data-driven reporting on learning metrics and skills gaps, equipping the Business Development team with insights that support the pursuit of corporate training contracts.
  
  The role will also serve as the primary client liaison for corporate training engagements, helping ensure a high level of client satisfaction.
• Manage the printing and delivery of materials for on-site corporate programs and assist in ensuring on-site logistics are in place (such as room set ups, AV, etc.).
• Work with marketing and business development teams to promote learning programs through program materials, marketing communications, social media, direct conversations, and participation in prospective client or pre-sales discussions where appropriate. Serve as the key liaison to the organization's applicable third-party providers (i.e., Top Class and Vimeo)
• Maintain good records of learning content development and delivery such as student activity, participation, revenues, contracts, expenses, and surpluses.
• Work collaboratively with PRMIA staff on learning program scheduling, planning, and calendar coordination. Monitor learning program budgets, engagement levels, and operational performance, including preparing and following up on program-level profit and loss (P&L) reporting and related financial…