Automation Support Engineer

Job Description

Key responsibilities for an Automation Support Engineer:

• Troubleshoot & Support
  • Diagnose and repair PLC programs and electrical systems—both remotely and in the field
  • Provide expert guidance to field techs and third-party contractors
• Field & Program Optimization
  • Recommend and implement electrical design improvements
  • Update and properly archive control programs for future use
• Customer & Case Management
  • Respond to service requests within 2 hours
  • Manage support cases from issue logging to resolution—communicating clearly throughout
• Parts, Warranty & Quality Support
  • Coordinate work orders, warranty claims, and part replacements
  • Verify dealer work and initiate internal quality cases to ensure long-term fixes
• Work cross-functionally with engineering, operations, sales, and service teams
• Ensure safety standards and strong internal customer service are always maintained

The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.

Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship.

• Weekly paycheck
• Medical insurance - company covers 75% of premiums
• Dental and Vision Insurance
• Paid vacation
• 401K retirement account with 5% company match

• A degree in Electrical Engineering (or related field) — or 5+ years of proven, hands‑on experience in automation and controls
• Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics
• Solid grasp of electrical, mechanical, and hydraulic systems
  , including key concepts like power, torque, and flow
• Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions
• Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment
• Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most

• Embrace Core Values:
  Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail and safety
• Exhibit good communication skills when working with co‑workers