Casino Host

Position: 61 Casino Host
Location: Mahnomen

POSITION SUMMARY

This position is responsible for developing and maintaining positive and strong professional relationships with casino guests to maintain a focus on casino marketing, player acquisition, development and retention. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.

Our Star Service expectations include being:

• WELCOMING - Make every person feel invited and accepted
• PROACTIVE - Anticipate Guest needs
• UNIQUE - Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL - Resolve the need
• COMPLETE - Take care and close

Listens and responds to guest concerns to maintain a high level of guest satisfaction.

• Promotes the star rewards card usage and develops positive relationships with casino guests.
• Encourage guests to use the star rewards card and explain benefits of the star rewards card.
• Promote casino events and promotions and answer guest questions about these.
• Refers guests to appropriate personnel for issue resolution.

Organize and attend all tiered Elite parties for high end players to ensure guest satisfaction.

• Assist with planning and attend all tiered Elite parties for high end players.
• Prepare mailing lists, draft letters of invitation.
• Inform and promote events by calling invited guests.
• Maintains and organizes Star/Sky Lounge to ensure a productive and inviting environment for Team Members and guests. Prepares daily shift reports to include new players club members signed up, Tiered members on site and any questions or concerns that happened during your shift.
• Utilize Viz Host tool during shift.
• Enter all comps issued into database for tracking of comps issued to players.
• Answers telephone and makes reservations for guest calling with request for Elite Parties, Concert tickets or dinner.
• Report to next shift any problem or concerns you encountered during your shift.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

High School diploma or GED required. Prefer a minimum of two years' experience in casino marketing or public relations.

Certificates, Licenses & Designations

Must meet all licensing requirements as prescribed by the Tribal
- State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and skill in using a personal computer and related software including Microsoft Office, Outlook as well as the ability to be trained in Casino Data System (CDS) program.
• Knowledge of and skills in basic math functions.
• Must be able to do cash Handling.
• Ability to multi-task.
• Ability to maintain the strictest of confidentiality at all times.
• Ability to receive a message, understand the intended message and give feedback to ensure guests expectations are met.
• Ability to develop and maintain positive relationships with external and internal guests.
• Ability to determine alternatives that would correct a situation to provide effective guest service.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to occasionally stand for moderate periods of time (up to 4 hours).
• Ability to occasionally walk for moderate periods of time (up to 4 hours).

WORKING CONDITIONS

• Occasional exposure to moderate to loud noise level.

Note:

Job Description s are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.