STUDENT: Call Center Operator, KTIS & Faith Media

Student:
Call Center Operator, KTIS & Faith Media

This position is for both KTIS and Faith Radio call centers for our fundraisers which happen six times per school year—two weeks in the Fall, two weeks in the Winter, and two weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail.

We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.

Fall:
September 21-25, 2026 - Fall:
September 14-17, 2026

Winter:
November 10-12, 2026 - Winter:
December 1-2, 2026

Spring:
April 12-16, 2027 - Spring:
April 2027

• Answer incoming calls, enthusiastically greeting callers
• Accurately and efficiently enter caller and donation information into computer system
• Keep all caller and donor information confidential
• Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

• Must be detail-oriented, organized and self-disciplined
• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong phone and customer service skills
• Must have proficient computer skills
• Able to work independently and take initiative
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community

• Independent & Teamwork:
  Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality:
  Maintains discretion and handles sensitive information appropriately.
• Organizational
  
  Skills:
  
  Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency:
  Intermediate to advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication:
  Strong writing, editing, proofreading, and verbal communication skills.
• Punctuality & Initiative:
  Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Flexibility:
  Willingness to work occasional evenings as needed.
• Background Check:
  Must pass background check as a condition of employment.

The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

The following working conditions reflect the typical demands associated with this position and are subject to reasonable accommodation as required by law:

• Visual and auditory acuity sufficient to safely and effectively perform job duties in a typical office setting.
• Clear and professional verbal communication for instruction, collaboration, and customer service.
• Manual dexterity and motor coordination for typing, writing, and using equipment/tools.
• Physical mobility to sit, stand, walk, and occasionally bend, reach, or lift as required.
• Cognitive abilities such as focus, memory, reasoning, problem-solving, and adaptability.
• Professional appearance and hygiene appropriate to the role.
• Ability to read, write, and understand instructions and technical information