Executive Host​/Hostess

Job Title

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Division/Department:
Black Bear Casino Resort – Marketing

Location:

Black Bear Casino Resort - Onsite

Reports To:

Marketing Director

Probationary Period: 90 days – Full time; 120 days – Part time, 6 months; 1 year

FLSA Status:
Nonexempt (Hourly)

Classification:
Class A Gaming License

Driver's License:
Level 0
-No Driver's License Required.

Rate of Pay: $ 16.96- $19.08 per hour

Recruits new high-level players through a variety of direct sales activities such as direct mail, phone calls, referrals, guest visitation and offsite events and functions.

Identify and target potential customers through various channels, including cold calling, networking, referrals, and online research.

Develop and maintain strong, ongoing relationships with high-end, VIP, and loyal guests.

Identify guest preferences, anticipate needs, and personalize services to enhance their gaming experience.

Ensure top-tier guests feel valued, recognized, and appreciated during their visits.

Understand client needs, preferences, and pain points to provide tailored solutions and enhance customer satisfaction.

Generate new and repeat business and helps to reaffirm the goals and objectives of the company.

Coordinates guests' reservations for restaurants, Event Center and Hotel.

Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings.

A wide degree of creativity and latitude is expected.

Involved in developing, training and implementing the Host Program. Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers.

Stays aware of competitive promotional methods.

Player development operations as assigned.

Assists with organization and implementation of players' parties, special events and promotions designed for high-end and premium players. Represents management at special events.

Coordinates with the player development department and other departments to maximize communication.

Clean, wrinkle free, business professional attire required and appropriate hygiene.

Must attend all mandatory department trainings.

Must attend all required Title 31 and/or SAR trainings.

Ensures confidentiality of financial records and all records for employees, band members and/or clients.

Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

Maintains a clean and organized work area.

Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

No Driver's License Required.

A minimum High School diploma or GED equivalent is required.

A minimum of 1 year's paid experience working in the casino industry is preferred.

Table games and Slots experience is preferred.

Proficiency in OASIS Loyalty, Loyalty Rewards Management, Super-Playmate or other similar player development software is preferred.

Incumbents must have excellent verbal and communication skills.

Ability to relate well with the public is required.

Must maintain a positive attitude and exhibit personality.

Operations are conducted seven days a week; 24 hours a day; and on holidays.

Must be available weekends, nights, holidays and special events.

Position requires on-call availability.

Detail and accuracy of data hygiene, including recording information on new guests, and updates player accounts when needed.

Must have excellent problem-solving skills, attention to detail, and sound, timely decision making.

Knowledge of computer applications including word processing, Access, Excel and Microsoft Outlook is…