Junior Service Advisor

Service Advisor – Lexus of Wayzata

The Ed Napleton Automotive Group is looking for a Service Advisor to serve as the primary liaison between customers and technicians at Lexus of Wayzata. The role involves presenting vehicle repair recommendations, building strong customer relationships, and ensuring the vehicle stays in top condition.

• Potential pay range: $35,000 – $40,000 per year, including incentive‑based pay.
• Guaranteed 40‑hour work week.
• Medical, Dental, and Vision insurance.
• 401(k) retirement plan.
• Paid vacation and sick time.
• Discounts on products, services, and vehicles.
• Extensive and ongoing training with specialists.
• Family‑owned and operated; 90+ years in business.

• Meet and greet customers in the service drive.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keep customers updated throughout the process.
• Exhibit a positive attitude and strong work ethic with customers and co‑workers.
• Utilize cutting‑edge Fixed Operations Technology.
• Perform other duties as assigned by management.

• Exceptional customer service skills.
• Tech savvy—able to learn and utilize new technology quickly.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• Minimum age: 18 years or older to comply with the company driving policy.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.