Slot Service Associate 2nd Shift

JOB DETAILS

Job Location:

Jackpot Junction - Morton, MN 56270
Position Type:
Full-Time
Education Level: Not Specified
Salary Range: $11.00 - $21.89 Hourly

Travel Percentage :
None

Job Shift: Varies (+Weekends)
Job Category:
Casino Gaming

• Serve as a front-line employee, interfacing with customers as well as personnel from other departments (i.e. Cashiers, Slot Technicians, Security, Surveillance, Housekeeping, etc.).
• Ensure a positive overall experience for our customers.
• Monitor customer service standards on the casino floor, including responding to machine jackpot/fill and machine paper fills.
• Generate jackpot/fill slips at jackpot/fill workstations, making sure all documents are signed properly.
• Transport slot payoffs.
• Notify Slot Technicians when in need of assistance due to mechanical failure of slot machines.
• Repair faulty equipment if possible, and provide documentation regarding items that cannot be repaired to Slot Technicians for additional action.
• Work closely with Slot Services Shift Supervisor to stay informed regarding new projects and technical needs of the department.
• Handle bill can resets and bill jams.
• Complete daily checklists, which may include bulbs, chairs, etc.
• Report major technical and machine malfunctions to Slot Technicians.
• Ensure the overall efficiency, productivity and upkeep of the gaming floor.
• Answer all change lights.
• Distribute change to customers efficiently, quickly and accurately.
• Explain and promote the functions of each machine.
• Assist customers with Personal Banker.
• Answer all customer questions.
• Support the policies and procedures of Jackpot Junction Casino Hotel and the Slot Services/Performance Department.
• Attend department meetings.
• Treat customers and employees with kindness and courtesy.
• Perform other duties and responsibilities as assigned.

• Experience with mechanical and electromechanical systems required.
• Previous money handling experience helpful.
• High school diploma or GED.
• Must be at least 18 years of age.
• Must obtain and maintain Gaming License.

• Able to read and comprehend directions from service manuals written in English.
• Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Able to deal with problems involving several variables in standardized situations.
• Knowledge of basic Windows applications and mouse use.
• Able to relate well to the public.
• Ambitious and energetic.

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

• Mobility throughout the facility.
• Able to stand, walk and/or sit for varying lengths of time.
• Able to lift, carry and/or move up to 25 pounds.
• Manual dexterity in hands and fingers to handle or feel objects, tools, controls and components.
• Able to reach with hands and arms in confined spaces.
• Ability to speak and hear English coherently for radio communication on gaming floor.
• Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception and adjustment of focus.