Gaming Operations Manager

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Full Time Gaming Tower, MN, US

Salary Range: $67,618.61 To $ Annually

Gaming Operations Manager

Job Description & Core Responsibilities

Department:
Administration

Reports To:

Director of Casino Operations

Supervises:
Table Games & Bingo/Pull Tabs

FLSA Status:
Exempt

Pay Grade:
Grade 7

Salary Range: $67,618-$101,427

Typical Starting Wage Range: $67,618-$84,523

Gaming Class:
Compact/Gaming

Position Summary:

The Gaming Operations Manager is responsible for the day-to-day management of Table Games, Poker, Bingo, and Pull Tabs. This position directly manages staff within these gaming areas and is responsible for staffing, scheduling, employee performance, training, guest service, labor management, regulatory compliance, and the overall daily execution of assigned gaming operations.

The Gaming Operations Manager is expected to maintain a strong presence throughout assigned gaming areas, provide consistent leadership across all shifts, and ensure Table Games, Poker, Bingo, and Pull Tabs operations are conducted efficiently, professionally, and in accordance with established policies, procedures, internal controls, and regulatory requirements.

Working under the direction of the Director of Casino Operations, this position is responsible for executing departmental goals and strategies within assigned gaming areas while identifying opportunities to improve gaming performance, operational efficiency, employee development, and the guest experience.

Core

Duties and Responsibilities:

The Gaming Operations Manager is responsible for the following duties:

• Direct and manage the daily operations of Table Games, Poker, Bingo, and Pull Tabs, ensuring appropriate staffing, game availability, operational coverage, guest service, and adherence to established procedures.
• Provide direct leadership and management to supervisors, leads, and frontline employees within Table Games, Poker, Bingo, and Pull Tabs, including scheduling, staffing, attendance, performance management, coaching, corrective action, evaluations, and employee development.
• Participate in hiring, promotion, transfer, discipline, and termination decisions and ensure employees receive appropriate training and opportunities for continued development and advancement.
• Manage departmental staffing and labor based on business volumes and operational needs, including monitoring overtime and maintaining labor within established expectations.
• Maintain a visible management presence across assigned gaming operations and varying shifts, responding to gaming disputes, guest concerns, staffing issues, equipment concerns, and other daily operational matters.
• Oversee the operational requirements specific to Table Games, Poker, Bingo, and Pull Tabs, including game protection, cash handling, inventory accountability, required documentation, and equipment availability, as applicable.
• Monitor activity and performance within assigned gaming areas to identify opportunities to improve game utilization, participation, guest engagement, operational efficiency, and revenue.
• Assist the Director of Casino Operations in achieving established gaming revenue, labor, and financial goals by reviewing performance information, communicating significant trends and opportunities, and executing approved gaming strategies and operational improvements.
• Work collaboratively with Marketing and Player Development to support gaming promotions, tournaments, events, and other initiatives designed to increase play, participation, and guest retention.
• Ensure employees within assigned gaming areas consistently provide professional, friendly, and attentive guest service and that guest complaints and concerns are addressed promptly and appropriately.
• Ensure assigned gaming operations comply with applicable Tribal Gaming Regulations, internal controls, policies, procedures, and regulatory requirements, including accurate and timely completion of required gaming documentation and records.
• Work cooperatively with the Gaming Commission, Internal Compliance, Surveillance, Security, Finance, Human Resources, and other departments to address operational, regulatory, employee, and business needs.
• Promptly report significant compliance concerns, procedural violations, suspicious activity, or other significant gaming matters and assist with corrective actions resulting from audits,…