Loan Servicing Representative

Posted Friday, August 7, 2026 at 6:00 AM

Merchants Bank has an opening for an experienced Loan Servicing Representative
. The preferred location for this in-office position is Winona or Rochester, MN but could possibly work from any of our Merchants Bank locations in MN and WI.

Duties include a variety of mortgage servicing functions to support borrowers and maintain accurate loan records. Responsibilities include boarding new mortgage loans, processing borrower payments, assisting with hazard insurance processing, completing loan maintenance transactions, and responding to customer inquiries. The role will act as a Tier 2 help desk resource for escalated servicing matters. The position ensures the accuracy of loan data and records while adhering to applicable regulations, investor guidelines, and internal policies, and works collaboratively with borrowers, internal departments, and third-party vendors to support an exceptional servicing experience.

3+ years of mortgage servicing experience, including FNMA, FHLMC, VA, FHA loan boarding, payments, and reporting required. Experience in escrow processing and payments required. Experience in Secondary Market reporting and applications is key.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Questions can be emailed to

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Under limited supervision, performs a variety of Loan Servicing functions in connection with Commercial, Real Estate and Consumer loans by following established policies and procedures set forth for the Department. Is responsible for data input and inquiries relative to all lending functions of the Bank. Responsible for timely and accurate transaction processing and reporting of loan information, as well as extensive customer service via phone, email, and occasionally in person.

Employees with this job description are cross trained in all areas. While individuals may focus on specific shared daily duties, they must possess the ability over time to perform all the duties listed below.

• Regular, dependable attendance and punctuality are essential functions of the job.
• Adherence with financial requirements and regulations is required.
• Employee will be expected to contribute to a positive working environment through words and actions.
• Employee will be expected to work as a TEAM, in addition to completing individual responsibilities.
• Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
• Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service.
• Employee may be asked to perform other duties as required by business needs.
• Employee will be expected to complete compliance and product knowledge assignments timely.

• Responds to internal and external customer phone or written loan inquiries in a courteous, prompt (immediately or within 4 hours) and accurate manner by phone, as well as, through written correspondence
• Distributes a wide variety of reports both within and outside the department;
  Possesses knowledge and understanding of reports which remain within the department;
  Maintains proper retention of reports within department
• Researches identified customer and computer system problems utilizing problem solving skills to hypothesize causes;
  Communication including recommendations with Manager/Assistant Manager for correction and prevention of continued problems
• Annually reviews and prepares interest paid statements
• Successfully completes Tier 2 “help desk” responsibilities in a timely and accurate manner. This includes all incoming servicing email, workflow items for late fee waivers, loan payments and advances, troubleshooting issues, as well as being the first individual to pick up the telephone by the second ring.
• Performs other duties as…