Emergency Communications Officer

Emergency Communications Officer (Benton County Sheriff's Office)

We are currently accepting applications for the position of Emergency Communications Officer. The ideal candidate will possess a strong understanding of emergency communications operations, knowledge of relevant laws and regulations, familiarity with local geography, and the ability to remain calm, patient, and polite in high‑pressure situations. Superior customer‑service, judgement, verbal and written communication skills, and the capability to make quick decisions are highly valued.

Advanced placement on the Benton County pay scale may be available for those with prior full‑time dispatching experience.

Applicants who meet the minimum qualifications must pass a video testing session. The tentative date for the video test is Friday, July 10, 2026 at 9 AM. Further details will be provided via email. A practice test is available for purchase at

In‑person interview dates and times will be announced at a later date.

Effectively and efficiently receive and process emergency and administrative calls, dispatch appropriate first responders, provide critical support, and facilitate clear communication between the public, law enforcement, and other public service agencies.

• A. Receive, classify, and prioritize incoming calls and texts to 911; provide information, referrals, and/or dispatch appropriate responses in a timely manner.
• B. Monitor the progress of responding units to ensure safety.
• C. Provide communication support to deputies and law enforcement agencies, including computer checks, hit confirmation, work‑related telephone calls, arranging tow trucks, and coordination with other civilian agencies.
• D. Operate public safety communications equipment, including 9‑1‑1 telephone equipment, computer‑aided emergency communications and records‑keeping systems, and multi‑channel radio systems.
• E. Maintain contact with all units on assignment; track status and location of field units; monitor multiple radio frequencies; relay emergency and non‑emergency information to public safety personnel in the field.
• F. Inquire, interpret, verify, receive, and disseminate information from national, state, and local law‑enforcement computer networks.
• G. Ensure compliance with the Data Practices Act and related laws and regulations in the Emergency Communications Center.
• H. Conduct emergency service tests.
• I. Communicate disaster information and weather warnings to the appropriate personnel and agencies.
• J. Perform data entry into the state and national computer network, maintaining the integrity of the CJIS Hot File System.
• K. Maintain all essential equipment in the Emergency Communications Center and arrange for emergency repairs.
• L. Serve as an answering point for CISM (Critical Incident Stress Management) for Central Minnesota.

• A. Attend training as needed.
• B. Attend staff meetings.
• C. Provide training and coaching for new employees.
• D. Perform other duties as assigned or apparent.

• A. High School Diploma or Equivalent GED; OR
• B. Equivalent combination of education, training, and experience.
• C. Valid Minnesota Driver’s License.
• D. Must complete and pass pre‑employment testing.
• E. Must successfully complete a background check.
• F. Must complete and pass a psychological exam, physical exam, and drug and alcohol screening.
• G. Must obtain and maintain required certifications and licenses.
• H.
• Within six (6) months of hire:
  • BCA Single Certification:
    Training and certifications are determined by the BCA Schedule.
• Within one (1) year of hire:
  • CJIS terminal operator certification.
  • First Aid/CPR/AED certification.
• Within two (2) years of hire:
  • APCO/NENA or nationally accredited training.

• A. One (1) or more years of previous Emergency Communications experience.

• A. Working knowledge of law enforcement practices and terminology.
• B. Ability to solve problems and determine an appropriate course of action.
• C. Ability to interpret a variety of instructions furnished in written, oral, or scheduled forms.
• D. A…