Emergency Communications Officer

Emergency Communications Officer

The video testing session date is tentatively set for Friday, July 10, 2026, at 9 AM. In-person interviews are TBD, more information to follow.

Position Summary:

To effectively and efficiently receive and process both emergency and administrative calls, dispatching appropriate first responders to incidents while providing critical support and facilitating clear communications between the public, law enforcement, and other public service agencies.

Essential Duties and Responsibilities:

A. Receive, classify, and prioritize incoming calls and texts to 911; and provide information, referrals, and/or dispatch the appropriate response in a timely manner.

B. Monitor the progress of call responders to ensure safety.

C. Provide communication support to deputies and law enforcement agencies, including computer checks, hit confirmation, work-related telephone calls, arranging tow trucks, and support from other civilian agencies.

D. Operate a variety of public safety communications equipment, including 9-1-1 telephone equipment, computer-aided Emergency Communications and records-keeping systems, and a multi-channel radio system.

E. Maintain contact with all units on assignment; maintain the status and location of field units; monitor multiple radio frequencies; and relay emergency and non-emergency information to public safety personnel in the field.

F. Inquire, interpret, verify, receive, and disseminate information from national, state, and local law enforcement computer networks. G. Responsible for compliance with the Data Practices Act and other related laws and regulations in the Emergency Communications Center. H. Conduct emergency service tests. I. Communicate disaster information and weather warnings to the appropriate personnel and agencies. J. Perform data entry into the state and national computer network, maintaining the integrity of the CJIS Hot File System.

K. Maintain all essential equipment in the Emergency Communications Center and arrange for emergency repairs. L. Serve as an answering point for CISM (Critical Incident Stress Management) for Central Minnesota. Additional Functions:

A. Attend training as needed.

B. Attend staff meetings.

C. Provide training and coaching for new employees.

D. Perform other duties as assigned or apparent.

Minimum Qualifications - Training and Experience

Required:

A. High School Diploma or Equivalent GED; OR

B. Equivalent combination of education/training/experience.

C. Valid MN Driver's License; and

D. Must possess a valid driver's license and be able to drive in the state of Minnesota; and

E. Must complete and pass pre-employment testing; and

F. Must successfully complete a background check; and G. Must complete and pass a psychological exam, physical exam, and drug and alcohol screening; and H. Obtain and maintain certifications and licensures. H. 1. Ability to obtain and maintain, within six (6) months of hire: H. 1. 1. BCA Single Certification:
Training and Certifications are determined by the BCA Schedule. H. 2. Ability to obtain within one (1) year of hire: H. 2. 1. CJIS terminal operator certification, and First Aid/CPR/AED certification. H. 3. Ability to obtain within two (2) years of hire: H. 3. 1. APCO/NENA or Nationally Accredited training.

Preferred Qualifications:

A. One (1) or more years of previous Emergency Communications experience.

Minimum Knowledge, Skills, Abilities, Physical Demands and Working Conditions

Required:

A. Working knowledge of law enforcement practices and terminology.

B. Ability to solve problems and determine an appropriate course of action.

C. Ability to interpret a variety of instructions furnished in written, oral, or scheduled forms.

D. Ability to effectively use a computer and various software programs.

E. Ability to handle critical situations in a calm manner.

F. Ability to handle confidential information and follow data practice requirements. G. Ability to maintain effective public relations and communicate with hostile, injured, or impaired persons. H. Ability to use independent judgment and react quickly in emergency situations. I. Significant ability to multitask. J. Ability to establish…