Public Safety Telecommunicator Supervisor

The Public Safety Telecommunicator Supervisor position supervises the operations and activities of the Emergency Communication Response Center (ECRC) that receives and dispatches emergency calls for the client law enforcement, fire & EMS agencies and other City and County agencies in Washington County (MN).

Supervise and evaluate the work of assigned personnel; plan, coordinate, implement and maintain a training and orientation program for new employees. This position requires ongoing multitasking ability, and use of discretion and judgment. Maintains the skill to perform the essential functions of the Public Safety Telecommunicator (PST) classification.

• Qualified in CJIS and a multi-discipline call handling and dispatching protocol system.
• At least one year as a public safety telecommunicator
• At least one year experience in a lead or supervisor role
• Ability to type at least 55 wpm (Assessment will be required, as part of the interview process)

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

Training is typically done on DAYS or MIDS shifts. Once you have completed training you will be able to bid on a shift based on your seniority ranking. As with other law enforcement positions, we must function 24 hours a day, seven days a week, 365 days per year. Work schedules (hours and days) and location are subject to change based on department needs.

Anticipated starting rate will be $38.72 to $53.83 per hour, based on lateral pay scale.

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Right to work Poster

This position performs day-to-day operation supervision of the Communications Center in the Sheriff's Office. This responsibility includes equipment and personnel considerations for police, fire and medical dispatch, as well as the 911 system. Work requires independent judgment in applying established policies and procedures and experienced knowledge to situations as they arise.

The job requires a High School Diploma and at least one year as a public safety telecommunicator and the ability to type at a minimum of 55 words per minute, or equivalent. Incumbents must be qualified in CJIS (Criminal Justice Information System) and a multi-disciplinary call handling and dispatching protocol system. A background check is required.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County's diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of continuous quality improvement.
• Promotes the engagement of staff and use of data in continuous quality improvement.
• Demonstrates ability to enter data into CRT while simultaneously talking.
• Demonstrates ability to operate CAD and radio console equipment.
• Demonstrates ability to speak and enunciate clearly while maintaining order and calmness under stressful conditions.
• Demonstrates ability to handle situations firmly, courteously and tactfully and be able to make rapid decisions and sound judgments in emergency situations.
• Demonstrates ability to interpret and apply communication policies and procedures; able to supervise the work of others.