Senior Eligibility Specialist; Hybrid

Senior Eligibility Specialist

The Senior Eligibility Specialist provides advanced support in determining eligibility for public assistance, managing complex public assistance programs, and offering comprehensive case management to assist individuals in achieving self-sufficiency and independence.

The Anoka County Economic Assistance Department mission statement is, "To provide effective services with a focus on dignity and self-sufficiency." Senior Eligibility Specialists conduct in-depth interviews, interpret and apply complex verifications, and ensure accurate determinations for initial and ongoing eligibility across multiple public assistance programs, including food support, cash, emergency assistance, and healthcare. They also serve as leaders and mentors within the department, providing guidance, training, and quality assurance to ensure program integrity and staff development.

Senior Eligibility Specialists handle complex and multifaceted responsibilities requiring an advanced level of technical expertise, comprehensive knowledge of departmental processes, and proficiency in automated caseload management. They excel under pressure, providing accurate and timely solutions while supporting staff and ensuring the highest level of service delivery to clients. If making a meaningful difference in your community and leading others aligns with your career aspirations, consider joining Anoka County Human Services as a Senior Eligibility Specialist!

This is a full-time, non-exempt, hybrid position. Interviews will take place the week of September 14th, 2026 for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Grade 32: $64,480 to $90,230 ($31.00 to $43.38 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position will work at the Blaine Human Service Center, located at 1201 89th Ave NE, Blaine, MN 55434
• This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office. Work is primarily performed in a hybrid remote setting or at the Blaine Human Service Center.
• Expected works hours are Monday – Friday 8:00 a.m. – 4:30 p.m. Flexible work hours may be allowed between the hours of 7:00 a.m. – 6:00 p.m., Monday – Friday.

Job Duties and Responsibilities

• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
• Interview clients, process required paperwork and determine eligibility for public assistance programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Work with clients in crisis and high stress situations to meet basic needs.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide ongoing support and training to eligibility specialists and administrative staff.
• Provide supplemental training on program information, community resource referrals and agency policies and procedures.
• Support staff during peak work times by assisting in processing caseload work as needed.
• Work with Leads and Supervisors to develop and implement training plans.
• Perform quality assurance reviews to maintain program integrity.
• Assist staff with resolving difficult cases and client situations.
• Provide leadership, coaching, and/or mentoring to public assistance staff.

Qualifications and Requirements:

Minimum Knowledge,…