Eligibility Specialist,Economic Supports Division,Human Services Department Job Waite Park Minnesota USA,Government

Salary

Hiring Rate: $27.93/hour, Grade 15, Non-Exempt, AFSCME Human Services

Stearns County Mission:
Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All.
Stearns County Values:
Professional | Approachable | Responsive | Collaborative | Fair & Equitable

Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

Salary Range for Experienced Eligibility Specialists: $27.93 - $33.35/hour

Do you have a passion for helping people? Are you a motivated, detail‑oriented person who thrives in a fast‑paced environment and enjoys keeping things running smoothly? In this role, you will support our public assistance programs by critically assessing information and confidently navigating digital communication tools. If you enjoy meaningful work that makes a direct impact, we encourage you to apply!

Stearns County derives strength from its workforce and provides a welcoming environment where all are respected and valued.

Position Objective

To provide the initial and on-going determination of clients’ eligibility for federal and state public assistance programs while interacting with a diverse range of clients to provide quality customer service. This position is responsible for reviewing financial documents, interpreting program rules and requirements, and verifying client information to determine eligibility.

Essential Duties and Responsibilities

These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.

Determines timely and accurate eligibility for federal and state public assistance programs.

Evaluates information submitted from various sources including but not limited to client applications, financial institutions, vendors, and government institutions to ensure completeness and accuracy.

Conducts case analysis to ensure program integrity and compliance.

Collects, informs, and reviews various verification and documentation to ensure accurate eligibility determinations.

Conducts client interviews primarily by phone to receive all necessary information from clients and to provide applicants with information on processes and programs.

Establishes and maintains complete case records to ensure accuracy in the systems of record enabling appropriate decision making and correct benefit determinations.

Identifies and assesses potential fraud, waste, and abuse; makes referrals for over payments and fraud investigations; performs related follow-up functions.

Participates in and presents pertinent information at appeal hearings and administrative hearings.

Interprets, explains, and implements complex rules, regulations, policies, and procedures to clients, community groups, and colleagues.

Maintains a working knowledge of community resources and makes referrals to inform clients of all potential available resources.

Attends work regularly and in a timely manner.

Performs other duties as assigned or apparent.

Minimum Qualifications

In order to be considered for this position, applicants must possess the following:

High School graduate or equivalent
Two years of post-secondary formal education and a minimum of six months of experience in administrative/office support, financial services, or working with benefit eligibility/service delivery programs OR four years of related experience in administrative/office support, financial services, or working with benefit eligibility/service delivery…

Eligibility Specialist, Economic Supports Division, Human Services Department