Financial Navigator

Financial Navigator

Main Campus - Staples, MN 56479

Salary Range $19.85 - $30.00 Hourly Position Type Full Time Category Health Care

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here oss the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

The Oncology Services team supports patients throughout their cancer care journey by coordinating clinical, financial, and supportive services. The Financial Navigation function works closely with clinical staff, patient financial services, and external payers to ensure every patient has timely access to the treatments they need by removing financial and insurance-related barriers.

To ensure every oncology patient has clear, timely financial guidance and uninterrupted access to care by proactively managing insurance, authorizations, and financial assistance resources.

Duties & Responsibilities

• Guide patients through insurance, billing, and financial assistance processes.
• Verify insurance benefits and maintain accurate coverage information.
• Manage all prior authorizations for infusion, oral chemotherapy, radiation, and VA services
• Track authorization expirations, renewals, appeals, and required documentation (including RFS forms).
• Coordinate financial assistance programs (co-pay grants, free drug programs, patient assistance, living-expense support).
• Monitor assistance balances and ensure timely delivery of medications.
• Assist with mileage reimbursement, cost estimates, and MNSure applications.
• Support PET scan services by validating payable codes and assisting with appeals.
• Provide cross-coverage for oncology scheduling, prior authorization functions, pharmacy coordination, denials management, and insurance verification.
• Maintain timely, accurate documentation in Epic and related systems.
• Collaborate with clinical staff, financial services, and social services to support patient needs.
• Respond to patient questions regarding coverage and billing with empathy and clarity.

Position Type

This is a full-time on-site position.

Qualifications

• High school diploma or equivalent.

Ideal Candidate

• Strong customer service skills
• Scheduling experience
• Insurance/authorization knowledge
• Ability to shift gears quickly between patient-facing work and behind-the-scenes financial work
• Familiarity with Epic, and payer portals.
• Minimum 5 years' experience in a healthcare or related setting.
• Knowledge of medical terminology, insurance processes, and prior authorization workflows.
• Understanding of insurance benefits, financial assistance programs, and billing processes.
• Strong communication and patient-centered customer service skills.
• Excellent organization, accuracy, and time-management abilities.
• Ability to navigate complex payer requirements and shifting priorities.

Benefits

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide! Please be sure to include all applicable experience in your application.

If you need an accommodation during the application process, please call  or email humanresou .