Health Unit Coordinator; HUC- Acute Care- Casual

Health Unit Coordinator (HUC) - Acute Care - Casual

The Health Unit Coordinator (HUC) plays a vital role in supporting the daily operations of a healthcare unit by providing administrative, clerical, and communication support to ensure efficient and effective patient care delivery.

Patient Chart & Documentation Management

• Start and assemble patient charts, ensuring proper labeling with provider color code, patient name, room number, and status. Include admission orders, labeled forms, face sheet, , MIIC report, and ER chart with labs.
• Accurately process provider written orders using the Physician Experience system; seek clarification from charge nurse or provider when needed and check charts frequently for unprocessed orders.
• Maintain specialty charts (e.g., OB, newborn, swing-bed) and ensure they're ready for use.
• Label and organize all admission forms accurately, including updating face sheets and patient contact information as needed.
• Request and retrieve old patient records from Health Information or clinic charts.
• Return old charts to the Health Information bin (first dictation office) after discharge.
• Maintain relevant records in dictation room until patient discharge.

Admissions, Transfers & Discharges

• Assist the charge nurse inpatient admissions: gather information (name, HSV code, room number, oxygen/telemetry status), call down patients, prepare  and safety triangles.
• Assist with transfer coordination: help providers or charge nurses with calls, maintain detailed transfer logs, and coordinate with ambulance or helicopter services. Call maintenance to secure the helipad as needed.
• Prepare and photocopy transfer packets for Acute Care and ER, ensuring all documents are labeled with patient stickers.
• Fax necessary information (e.g., med orders, discharge info, referral packets, records) to appropriate destinations and document each fax per HIPAA guidelines
• Complete Infection Control reports for patients started on antibiotics.
• Finalize discharges: complete instructions using Exit Care, arrange follow-up appointments, notify Admissions of discharge status and time

Communication & Customer Service

• Greet and assist visitors and patients professionally, directing them as needed.
• Answer phones promptly and courteously; take and deliver accurate messages to staff. Act as switchboard operator when required.
• Page appropriate personnel and document accurately (e.g., OR team after hours, transfer notifications).
• Maintain and update on-call provider schedules, daily call boards, and monthly call calendars.
• Place calls to hospitals, physicians, families, and other entities for coordination of care or transfers as delegated.
• Monitor the HUC cellphone and respond to messages daily.
• Use paging and phone systems effectively and professionally.

Supplies, Inventory & Support Tasks

• Maintain inventory of unit supplies and order from storeroom as needed.
• Restock the nourishment room; place food orders (due Tuesdays and Fridays at noon) and submit to cafeteria.
• Keep ED copies replenished weekly.
• Ensure care boards are accurate and up to date.
• Keep the unit organized and clean by putting away items and maintaining order.
• Submit dietician referrals upon request and follow up on consultations.

Staffing & Scheduling

• Assist with staffing needs for each shift.
• Fill out and review staffing sheets and schedules daily.
• Update Dayforce schedules weekly.

Emergency Response & Safety

• Respond to traumas, stroke calls, and other emergency alerts (ER or unit-based).
• Record trauma calls when delegated.
• Monitor the security camera system and notify appropriate personnel in emergencies.
• Manage monthly drills for fire, weather, and other alarms.
• Listen to radio communications and alert ER or charge nurse as needed.

General Expectations

• Maintain confidentiality in all areas in compliance with HIPAA.
• Maintain working knowledge of office equipment (e.g., copier, computer systems) and medical record/charting
• Collaborate with the ED HUC team when census is high, assisting with calls, messages, and document printing.
• Consistently ensure accuracy, completeness, and timeliness

Other Duties

Please note this job description is not designed to cover or contain a…