Front Office Associate

Job Summary

RAYUS now offers Daily Pay! Work today, get paid today! The pay range for this position is $14.49-$20.95 based on direct and relevant experience. RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working Monday-Friday from 9:30am-6:00pm; includes Saturday rotation 2-3 times per year.

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams, relays messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from both referring physicians and patients.
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

• Verify patient’s insurance coverage.
• Pre‑certify all patient exams with the patient’s insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization if needed before appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.

• Complete other tasks and projects as assigned.

Remote Position: No

Status: Full‑time

• High School Diploma, or equivalent.
• One (1) year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite;
  Outlook, Word, Teams, Excel.

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

Equal Opportunity: RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental, and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay, and many more!