Patient Access Representative- ER (Straight Nights

Position: Patient Access Representative- ER (Straight Nights)
Location: Olson's Mobile Home Park

Department Patient Access
- Emergency Room – Straight Nights Employment Status Part Time (.6)- 48 hours per pay period

Benefit Status:
Part-Time Benefits include:

Health, Dental, and Vision Insurance Employee Health Clinic (health +):
Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan Retirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches 100% up to 6% of employee's contributions.

Please see more details about our benefits here:
Jobs in Alexandria, MN
- Alomere Health

Hours:

Nights, Weekends, and Holidays.

A more defined, consistent schedule will be established upon hire.

Emergency Room8 Hour

Shifts:

11:00 pm - 7:30 am12 Hour

Shifts:

7:00 pm - 7:30 am Available Shift Differential Opportunities Must work at least 4 hours in designated timeframe to receive differential.

Evening (3:00pm-11:30pm): $2.25

Overnight (11:00pm-7:30am): $2.75

Weekend (Friday 3:00pm – Monday 7:00am): $2.00

Holiday (Applicable on designated organizational holidays): $2.00

Position Objective The Patient Access Representative is primarily responsible for serving patients’ needs by scheduling appointments for a variety of primary and specialty providers. They will also support the registration of new patients, and check in and check out patients for appointments. The person in this position must have strong computer skills, along with the ability to learn new protocols and incorporate them into the current work flow.

Essential Responsibilities The following description of responsibilities to be performed is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished.

Patient Registration Gather all needed demographic information and enter/update guarantor information

Update existing and new insurances using software program to verify insurance status

Obtain necessary signatures from patients and update when needed while following compliance requirements in providing patient right’s information as wanted

Scan in all needed identification documents and insurance cards

Collect copays and payments as required

Checking Patients In and Out Read all appointment notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocols

Follow billing protocols outlined by Patient Accounts Services Review insurance eligibility responses and make needed insurance updates

Follow Provider instructions in regards to follow up visits, labs, and imaging when provided

Provide every patient with a thorough summary of their visit

Scheduling

Answer calls in a friendly and professional manner

Schedule appointments utilizing cheat sheets to ensure accuracy

Schedule lab and imaging appointments and use EPIC (medical record software) messaging to request needed orders from Provider nurse pools

Reschedule missed, bumped, or cancelled appointments as directed by nursing/provider protocols

Notify nurses of additions or cancellations on same day schedule for speciality providers

Notify Account Services on alert directs or as appropriate

Manage MyChart patient scheduling requests and direct scheduling; ensure accuracy of appointment for provider and insurance guidelines

Manage work queues to ensure patients are contacted and scheduled for needed appointments

Other Responsibilities Perform all other related duties as assigned in a professional and responsive manner

Demonstrate the ability to use relevant equipment

Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures

Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department

Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability

Required Qualifications High school graduate or equivalent

Preferred Qualifications Prior healthcare experience

Medical Secretarial training, medical terminology, or related experience

Knowledge,

Skills and Abilities

Strong customer service skills when interacting with all patients, family members, and healthcare team Knowledge in computer software, including Microsoft Office Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-Ability to multi-task with emphasis on accuracy and patient privacy

Ability to learn new procedures and protocols while incorporating them into current work flows

Strong communication and organizational skills and pay attention to detail

Union Position No
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