Part Time Patient Access Representative Associate

Location: Lake Crystal

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Representative Associate is responsible for greeting and welcoming patients in person.  Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Location:

800 E 28th St, Minneapolis, MN 55407

Primary Responsibilities:

Greets and welcomes patient in person

Collects demographic and insurance information

Checks in and interviews patients to complete appropriate paperwork

Directs patient to their appointment or procedure

May assist in scheduling add-on appointments

Documents, any issues and resolutions in electronic medical record

Resolve claim issues or registration errors on patient accounts

Uses resources, tools and procedures to complete registration for accounts and in assigned work queues

Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations

Obtains cost information and explains information to patient if necessary

Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.  Refers complex questions as needed

Screening and approving patients for financial assistance programs

Assists and counsel's patient with application process for available financial assistance programs

Provides technical or functional direction for employees

Assists patients in completion of request for information forms and submits to appropriate department

Obtains signatures from patients as needed

May gather medical record information from all departments for collection

Provide customer service for inbound and outbound telephone calls

May mentor other staff as needed

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc Intermediate level of proficiency with Microsoft Office products

Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule

Ability to work an average of 16 hours/week, in 8 hour shifts, starting at the following times:

Week 1:
Thursday & Friday from 9:00am - 5:30pm, Saturday from 2:30pm - 11:00pmWeek 2 Sunday from 2:30pm - 11:00pm, tuesday, Wednesday & Thursday from 9:00am - 5:30pmMust be 18 years of age or older

Preferred Qualifications:

Revenue Cycle experience

General office experience

Epic experience  Physical Demands Consistent walking, standing, bending, turning, etc.

Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently   
** PLEASE NOTE
** The sign-on bonus is only available to external candidates.  Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when…