Patient Access Manager

This position is a full-time:80 hours per pay period, Monday-Friday position with the requirement to travel to the satellite clinics. Astera Health offers a comprehensive benefits package including; health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, long term disability and our employee wellness initiative.

Essential Duties and Responsibilities Oversees, plans, directs, and evaluates patient access services metrics and workflows that focus on patient experience, strategy, and trend analysis.

Drives improvement in front end revenue cycle functions including, but not limited to, payer verification and upfront payment collections.

Works collaboratively with healthcare providers and clinical staff to develop a team-centered environment and ensure continuity of patient care and effective clinical operations.

Develops, monitors, and analyzes budget and financial information and utilizes all resources in an effective and economical manner.

Ensures the collection of comprehensive and accurate demographic and financial data to optimize timely billing and collection of accounts receivable.

Completes all patient estimate functions, build requirements, maintenance, and support, and maintains accurate patient estimates and optimizing point of service collections.

Leads and participates in process improvement initiatives to enhance efficiency, reduce waste, and improve the patient experience.

Manages the patient access team for ownership of excellent patient service to the patients, families, and all other parties the team interacts with over the phone or in person.

Manages the financial clearance department that includes insurance verification, authorization/referral management, pre-registration/pre-service collections, and the patient advocate team.

Effectively hires, trains, and continues to provide ongoing coaching and development of employees.

Supports the mission and positively exhibits the values of Astera Health through personal conduct and behaviors.

Performs other duties as required or assigned.

Minimum Qualifications Bachelor’s degree in healthcare management or related field.

Three or more years of experience in revenue cycle and/or healthcare operations.

Previous leadership experience.

Equivalent education and experience is acceptable.

Strong oral and written communication skills.

Strong analytical and problem-solving skills.

Demonstrates a high degree of commitment to customer service excellence.

Ability to work effectively with internal and external stakeholders, building strong relationships.

Ability to perform tasks both collaboratively and independently.

Demonstrates concern for patients of all ages, visitors, and co-workers.

Maintains confidentiality of information and privacy compliance.

Physical and Mental Demands While performing the responsibilities of this job, the incumbent is frequently required to sit and communicate with other individuals. The incumbent is also regularly required to stand, walk, and perform manual tasks involving the use of hands and fingers. The incumbent may occasionally be required to lift, push, or pull objects weighing up to 10 pounds. The mental and physical requirements described here are representative of those necessary to successfully perform the essential functions of this position.

Work Environment Work is performed in a standard office environment. The noise level in the work environment is usually moderate. The incumbent may be required to travel to job sites or locations. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.