Patient Access Representative

• Provide extraordinary customer service to patients in person and by phone
• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Explain documents and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with payment arrangements
• Collect co-payments, pre-payments, and account balance payments
• Resolve registration errors or denied insurance claims through the registration work queue
• Coordinate and schedule appointments with nursing teams and providers
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate a multi-line phone
• Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator
• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate telemedicine appointments
• Make appointment reminder calls
• Process hospital admissions
• Perform office duties such as copying and faxing

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Demonstrates strong customer service skills while managing patient interactions, coordinating appointments, and handling financial responsibilities in a medical office environment. Proficient in processing documentation and resolving registration issues to ensure efficient patient care.

• Customer Service Skills
• Medical Terminology
• Appointment Coordination
• Financial Responsibility Management
• BLS Certification

• Document Management
• Patient Registration
• Insurance Claim Resolution
• Chart Preparation
• Telemedicine Coordination

• Communication Skills
• Organizational Skills
• Problem-Solving Skills

• BLS Certification

• Medical Office
• Patient Care
• Financial Assistance
• Referral Coordination
• Health Information Management

• Multi-Line Phone
• Electronic Forms