HME Coordinator​/CSR

About Lakewood Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here oss the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Team The Home Medical Equipment (HME) team supports Lakewood patients and community members by providing access to medical equipment and supplies essential for safety, comfort, and independence in their homes.

Mission for Position The Home Medical Equipment Coordinator ensures every patient receives exceptional customer service and high-quality home medical equipment that enhances their health and wellbeing.

Position Summary The Home Medical Equipment Coordinator provides exceptional customer service to Lakewood Health System Medical Marketplace customers by coordinating patient intake, insurance authorizations, order processing, and follow-up communications. This role requires strong knowledge of medical equipment, including patient therapeutic footwear, and supplies to educate patients on safe and effective use. The coordinator ensures accurate documentation and insurance claims, collaborates with providers and internal teams, and supports retail store operations while maintaining professionalism, attention to detail, and a patient-centered approach.

The Therapeutic Shoe Fitting Role includes:

Complete required office visit and foot-screening documentation for therapeutic footwear.

Schedule and complete therapeutic shoe fittings and consultations; troubleshoot fit concerns and monitor patient progress during the shoe break-in period.

Complete CFT certification within six months of hire and maintain certification as required.

Position Type This is a full-time position, working 72 hours every two weeks between 8:30 AM – 5:00 PM, Monday through Friday, and as assigned.

Ideal Candidate

Experience with home medical equipment

Experience in a healthcare setting

Desire to work as part of a high-functioning team Respect for confidentiality and professional integrity

Excellent written and verbal communication skills

Strong internal and external customer service skills

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

Generous Planned Time Off & Wellness Time Off
401K Match Annual tuition assistance of $2,000 per year

Best-in-region employer HSA contributions

Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide! Please be sure to include all applicable experience in your application.

If you need an accommodation during the application process, please call  or email humanresou, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?Contact Christy Janousek to…