VP of Hotel, Resort and Retail

Reports to:

Assistant General Manager

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Department:
Hospitality

Reports to:

Assistant General Manager

Lead The Experience. Develop People. Drive Performance.

The Vice President of Hotel, Resort and Retail provides executive leadership and strategic direction for hotel, resort, and retail operations at their Grand Casino property, with additional oversight of spa and golf operations at the Hinckley location. Convention Sales and Central Reservations are centralized under Mille Lacs leadership and support both properties. The VP at each location is expected to partner closely with these teams to align group business strategy, occupancy goals, and guest experience execution.

This is a highly visible executive leadership role requiring active presence during weekends and peak business periods, strong alignment with enterprise priorities, and a people‑first leadership approach grounded in values‑based leadership and Mille Lacs Band values.

The VP partners closely with property leadership and enterprise teams to ensure operational excellence, financial strength, talent development of Mille Lacs Band of Ojibwe members, and memorable guest experiences across their areas of responsibility.

• Provide strategic direction and executive oversight for Hotel, Resort, Retail, Spa, and Golf operations, Convention Sales and Central Reservations (as applicable by property).
• Develop and execute short‑and long‑term hospitality strategies aligned with enterprise growth objectives and property‑specific opportunities.
• Establish operational unity, service standards, and performance expectations across all venues to ensure consistency in Guest experience and staffing models.
• Regularly evaluate market trends, business performance, and competitive positioning to adjust strategy and drive innovation.
• Lead remodels, renovations, capital improvements, and new venue development in partnership with property, design, and enterprise teams.
• Provide strategic input into group business performance and reservations effectiveness to support property‑level financial outcomes and guest experience excellence.

• Champion a Guest first culture focused on satisfaction, loyalty, service recovery, and brand consistency.
• Develop, implement, and audit hospitality brand standards, operating procedures, and service expectations.
• Partner with Marketing and Operations to align hospitality execution with promotions, events, and Guest engagement strategies.
• Maintain visible executive leadership presence during weekends, holidays, and peak business periods to support teams and Guests.

• Lead property level hospitality financial planning, budgeting, and forecasting efforts.
• Evaluate business concepts, capital investments, and ROI to support sustainable growth and long‑term value.
• Allocate funds, authorize expenditures, and monitor operational performance to maximize revenue and manage costs.
• Review operational and financial reporting to identify trends, risks, system inefficiencies, and improvement opportunities.
• Initiate improvements in financial systems, processes, and performance measurement tools to enhance operational insight and accountability.

• Serve as a visible and empowering executive leader who develops, mentors, and strengthens hospitality leadership teams.
• Build succession pipelines and create development opportunities for Associates at all levels.
• Partner in recruitment, retention, and leadership development strategies.
• Foster an inclusive workplace that values individual differences and supports equitable growth.
• Ensure departmental hiring and development practices reflect Tribal employment priorities and Mille Lacs Band values.
• Establish clear decision…