Vacation Sales Associate

Ruttger's Bay Lake Resort, Deerwood MN

Vacation Sales

Vacation Sales Manager

Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication while interacting with guests and resort staff.

• Previous hotel-related experience.
• Computer/data entry and math skills strongly preferred.
• Cash handling experience.
• Customer service experience.

• Follow Star Performance guidelines when answering phone calls, selling room nights, and booking reservations.
• Maintain comprehensive knowledge of room types, locations, layouts, rates, and all package plans and benefits.
• Monitor reservations email, work email, and guest messaging systems regularly.
• Prepare reservation confirmations and add detailed notes as needed.
• Schedule and conduct guest room tours upon request.
• Maintain extensive knowledge of resort amenities, services, and local area offerings.
• Drive additional revenue by offering guests services, activities, rentals, golf, and dinner reservations.
• Process reservation modifications and cancellations in accordance with resort policies.
• Set up Group and Leisure billing, including advance deposits.
• Complete rebook requests according to established policies and procedures.
• Perform guest check‑in and check‑out procedures, including walk‑ins and account settlements.
• Post charges accurately to guest accounts and demonstrate a clear understanding of guest billing.
• Properly handle cash, checks, credit cards, and direct billing requests.
• Complete daily shift checklists and required documentation.
• Create and issue guest room keys.
• Operate POS systems, run daily reports, and balance all transactions.
• Issue employee keys and cash banks in accordance with resort policies and procedures.
• Assist during emergencies and follow established emergency procedures.
• Maintain cleanliness and organization of the lobby and mailroom areas.
• Promote positive working relationships and effective communication with guests, coworkers, and all departments.
• Perform all other duties as assigned.

• Health, dental, and vision insurance.
• Voluntary life and AD&D coverage.
• Voluntary accident, critical illness, and hospital indemnity insurance.
• 401(k) plan.
• PTO.
• Employee Assistance Program (EAP).
• Open Doors for Growth.

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

• Minimum age 18.
• Must be able to pass Ruttger’s background check.
• Stand; walk; sit; kneel; lift; push; pull; reach with arms and hands; move objects weighing up to fifty (50) pounds.

EEO Statement: Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.