Front desk; guest service agent

Our Hotel group is looking for a professional Front Desk Guest Service Agent. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and camaraderie with our entire family of hotel employees.

Guest Service Agents perform the various functions of hotel reception including registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, they contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

• Attending to guest registration, room assignments, and special requests.
• Taking, modifying, and updating room reservations.
• Accurately recording and processing guest charges, credits, and payments.
• Protecting and securely handling all guest information.
• Assisting and responding to all guest inquiries in person, phone, or email as appropriate.
• Finding the win‑win in resolving guest concerns or complaints.
• Delivering the Brand and Company promises.

• Professional, warm, and approachable disposition.
• Fluent reading, writing, and speaking skills in English.
• Demonstrated ability to remain level‑headed in hectic and tense situations.

No supervisory responsibilities required for this job.

Frequent physical movement within the front office area of the hotel; occasionally positioning oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally moving or transporting guest luggage or packages up to 50 lbs. Maintaining a stationary position for extended periods of time at assigned workstation.

Must have mathematical ability and mental alertness. Ability to manage stress during hectic and tense situations.

High school diploma or equivalent.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

FLSA Classification: Non-Exempt (Hourly)

Directly

Reports to:

Guest Service/Front Office Manager or Assistant General Manager