Front Desk Coordinator​/Receptionist

Treasure Island Resort & Casino is seeking a Front Desk Coordinator/Receptionist to welcome guests, answer phones, and support smooth daily operations at our hotel and resort. In this on-site role, you'll check guests in and out, handle inquiries, process payments, and assist with reservations, spa or activity bookings, and directions across the property. You'll partner closely with hotel, casino, and restaurants to ensure fast, accurate communication and guest-first service.

Ideal candidates are friendly, organized, reliable, and comfortable in a fast-paced, hospitality environment with varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Serve as first point of contact for guests, greeting them warmly and professionally
• Check guests in and out efficiently, verifying identification, reservations, and payment methods
• Answer and route phone calls, messages, and inquiries promptly and accurately
• Assist with reservations, including hotel, spa, and other resort amenities
• Process payments, receipts, and basic cash handling transactions
• Provide property information, directions, and event details to guests
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain a tidy, organized, and welcoming front desk and lobby area
• Accurately enter and update guest information in systems and logs
• Support a guest-first, team-oriented environment aligned with tribal and resort values

Required Skills

• Customer service
• Front desk operations
• Phone system operation
• Reservation management
• Cash handling
• Schedule and appointment coordination
• Conflict resolution
• Data entry and recordkeeping
• Multitasking in fast-paced environment
• Basic computer skills (MS Office, email, POS/PMS)