Hotel Front Desk Clerk

Treasure Island Resort & Casino is seeking a friendly, detail-oriented Hotel Front Desk Clerk to deliver warm, guest-first service in our fast-paced resort environment. In this role, you'll handle check-in and check-out, manage reservations, answer phones, and process payments while providing information about our casino, hotel, dining, and entertainment offerings. You'll respond to guest needs and concerns with professionalism, coordinate with housekeeping and other departments, and ensure accurate records and cash handling.

Join a supportive, inclusive team with opportunities to learn, grow, and build a career in hospitality.

Responsibilities

• Greet and check guests in and out efficiently and courteously
• Process reservations, cancellations, and room changes using hotel systems
• Handle cash, credit card payments, and balance drawer accurately
• Respond to guest inquiries, requests, and concerns in person and by phone
• Coordinate with housekeeping and other departments on room status and guest needs
• Verify IDs, payment methods, and follow all security procedures
• Maintain accurate records, logs, and reports for front desk activities
• Provide information about resort amenities, events, and local attractions
• Resolve or escalate guest issues to ensure a positive stay
• Uphold guest-first service standards and contribute to a respectful, team-oriented culture

Required Skills

• Front desk operations
• Customer service
• Hotel reservation systems (PMS)
• Cash handling and reconciliation
• Check-in/check-out procedures
• Multi-line phone systems
• Basic computer skills (MS Office, email)
• payment verification
• Problem resolution
• Record keeping and data entry