Hotel Front Desk Supervisor

Treasure Island Resort & Casino is seeking a Hotel Front Desk Supervisor to lead daily front desk operations at our busy resort in Welch, MN. In this role, you'll supervise front desk staff, coordinate check-ins and check-outs, and ensure every guest receives warm, efficient service that reflects our tribal values. You'll handle escalated guest issues, oversee reservations and billing accuracy, and partner with housekeeping and other teams to keep rooms guest-ready.

This position is ideal for a hospitality professional who thrives in a fast-paced, guest-first environment and enjoys coaching and developing a service-focused team.

Responsibilities

• Supervise daily front desk operations to ensure smooth check-in, check-out, and guest services
• Lead, schedule, and coach front desk staff to uphold service and brand standards
• Resolve guest concerns promptly and professionally, escalating issues when needed
• Monitor reservations, room inventory, and billing accuracy using property management systems
• Coordinate with housekeeping, maintenance, and other departments for room readiness and guest needs
• Train new team members on procedures, systems, and guest service expectations
• Maintain cash handling, reconciliation, and audit procedures at the front desk
• Ensure compliance with safety, security, and tribal policies and procedures

Required Skills

• Hotel front desk operations
• Property management systems (PMS)
• Cash handling and reconciliation
• Customer service and guest relations
• Team leadership and staff supervision
• Conflict resolution and complaint handling
• Scheduling and staffing coordination
• Basic reporting and front office administration
• Communication and interpersonal skills
• Time management and multitasking