Front Office Supervisor

Treasure Island Resort & Casino seeks a Front Office Supervisor to lead daily front desk operations in our fast-paced, guest-first environment. This role oversees check-in/check-out, reservations, room assignments, and billing while coaching and scheduling front desk team members. You will resolve guest concerns, support tribal and resort service standards, and coordinate with housekeeping and other departments to ensure a seamless stay.

Ideal candidates bring hotel front desk experience, strong communication skills, and a passion for hospitality and team leadership.

Responsibilities

• Supervise daily front desk operations to ensure smooth check-in and check-out
• Lead, schedule, and train front desk staff to deliver exceptional guest service
• Handle guest inquiries, complaints, and escalations with professionalism
• Monitor reservations, room assignments, and billing accuracy
• Ensure compliance with resort, tribal, and regulatory policies and procedures
• Coordinate with housekeeping, security, and other departments for seamless guest experiences
• Maintain front office records, reports, and cash handling standards
• Support implementation of service standards and guest-first culture initiatives

Required Skills

• Front desk operations
• Hotel property management systems (PMS)
• Cash handling and reconciliation
• Guest service and conflict resolution
• Staff scheduling and supervision
• Reservation and room inventory management
• Written and verbal communication
• Time management and prioritization
• Basic MS Office or similar software
• Knowledge of hospitality standards and policies