Support Technician Level 1

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Support Technician Level 1
• Hourly: $23.00-$27.00
• Working hours:
  
  Working hours are M-F 8-6 pm, with 3 available 8-hour shifts.
• On Call Weekends:
  Rotating on-call weekends, with overtime pay for on-call weekends
• ICHRA
• 18 days PTO
• Paid Holidays
• 401K Match after 1 year

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple tickets at one time.
• Testing and evaluating new technologies.
• Setting up Golf Simulators and software for partners
• Testing returned Golf Simulators and determining next steps
• Escalate unresolved issues to the appropriate IT staff.

• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

• Basic proficiency with Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts
• Excellent communication and interpersonal skills
• Advanced knowledge of office applications (Microsoft Office Suite)
• Strong organizational abilities and eagerness to learn new technologies quickly
• 0-4 years’ experience in technical support, help desk role, or related educational background