Director, Relationship Management

Location: Lauderdale

* Champion Insights-based selling: teach, tailor, and take control of the customer conversation.
* Coach your team to translate PHR, Pulse, and AI insights into practice-level strategies.
* Drive value-led messaging customized to customer role, maturity, and lifecycle stage.
* Drive full-cycle relationship management—from onboarding and education to optimization, cross-sell, and renewal.
* Oversee execution of Vet Suite lead handoffs and account collaboration with Account Executives via Salesforce.
* Identify and resolve friction points in the customer journey before they impact satisfaction or retention.
* Collaborate with Product, Marketing, Enablement, and Customer Success to align field strategy with GTM priorities.
* Leverage feedback loops from the field to shape product direction and customer experience strategy.
* Execute virtual engagement programs using internal content, webinars, and optimization tools.
* Strategic and commercially minded with deep customer empathy.
* Strong command of Challenger-based and insight-led selling models.
* High competence in CRM-driven performance management (Salesforce experience preferred).
* Skilled in managing through complexity, ambiguity, and rapid change.
* Trusted leader with a passion for developing people and building high-performing cultures.
* Bachelor’s degree in business, Technology, or related field (or equivalent experience).
* Must reside in or be willing to relocate to the Sales Region.
* Travel up to 75% as needed for team support, customer engagement, and sales meetings.
* * 401k savings & company match*
* * Paid time off*
* * Paid holidays*
* * Maternity leave*
* * Parental leave*
* * Military leave*
* * Other leaves of absence*
* * Health, dental, and vision benefits*
* * Health savings accounts*
* * Flexible spending accounts*
* * Life & disability benefits*
* * Identity theft protection*
* * Pet insurance*
* * Certain positions may include eligibility for a short-term incentive plan*
* * 401k savings & company match*
* * Paid time off*
* * Paid holidays*
* * Maternity leave*
* * Parental leave*
* * Military leave*
* * Other leaves of absence*
* * Health, dental, and vision benefits*
* * Health savings accounts*
* * Flexible spending accounts*
* * Life & disability benefits*
* * Identity theft protection*
* * Pet insurance*
* * Certain positions may include eligibility for a short-term incentive plan
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