Systems and Network Administrator

Employment Details

• Employee Type FTS
• Manage Others No

Email: leutholdc

This position oversees the development, implementation, maintenance, and support of Crown College’s technical support offerings including, but not limited to: disaster recovery planning, network infrastructure maintenance, script writing for automation, business applications, and server administration.

This position requires flexibility in addressing a varying set of issues across a spectrum of technologies. In addition to technical expertise, the candidate must excel in customer relations and interpersonal skills as well as demonstrate a strong desire to troubleshoot and resolve issues.

All members of the infrastructure team within the Information Technology department are charged with working very closely with the other members of the team. Each member has a core set of responsibilities but is expected to help the other members whenever possible as many of the projects pursued by the team cross into the other team members’ areas.

Director of IT or equivalent leadership role in IT

Some aspects of this position are shared with one or more others to accomplish key tasks

None

This person primarily works from an office at Crown College. Equipment used includes, but is not limited to, computers, software, printers, fax machines, copy machines, audio/visual equipment, mobile devices, network troubleshooting and installation tools, and other equipment as the position requires.

• Primary Responsibilities
  • Server Administration
    • Manage VMware or other hypervisor solutions as needed
    • Manage servers and their performance and storage utilization as applicable
    • Maintain Microsoft Windows Servers and Linux operating systems
    • Manage and maintain server hardware and related hardware in server farm
    • Analyze quotes, handle licensing, and handle warranty on server stack components
    • Manage certificate renewals and installs
  • Backups
    • Maintain server, M365 and database backups
    • Test backups as scheduled
    • Manage effective backup strategy for servers and as needed, critical workstations
    • Analyze quotes, handle licensing, and handle warranty on backup solutions
  • Disaster Recovery Planning
    • Develop and maintain a Disaster Recovery Plan for the college's technical offerings
    • Enforce compliance with these disaster recovery policies
    • Assist with cyber insurance plans as needed
  • Infrastructure Security
    • Manage patch management, antimalware solution and DNS security solutions on endpoints
    • Manage patch management on servers
    • Manage antmalware solution and DNS security solution on servers
    • Respond to and investigate endpoint security and email secuirty incidents
    • Set up and maintain email security solutions as needed
    • Address incidents of compromised user accounts
    • Produce different documentation for audits as needed
    • Assist with security audits and testing as needed
    • Address application security incidents
  • Application Support
    • Support and maintain various business applications
    • Support our faculty, staff, and students in our Learning Management System (LMS), such as Canvas, as needed
    • Support other applications used by faculty as needed
    • Manage print management software, such as Paper Cut
    • Maintain and upgrade databases on current applications
    • Monitor databases to optimize database performance and resource use
    • Monitor and maintain database security
    • Document software applications
  • Network Administration
    • Oversee development and expansion of network infrastructure
    • Identify, analyze, and correct issues that prevent users from connecting to different resources
    • Complete network infrastructure maintenance, improvements, and projects
    • Maintain the various components of the college's Internet connection(s)
    • Work with ISP's on implementations and issues as needed
    • Manage and monitor firewall
    • Manage remote access to network services for faculty, staff, and students
    • Manage and monitor LAN and WLAN infrastructure
    • Oversee the installation of cabling when outsourced
    • Complete network hardware and wiring installations
    • Perform cable management and maintenance as required
    • Assist with resolving copper and fiber…