Support Technician Level 1

Benefits:

401(k)

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Support Technician Level 1

Surf Thing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun.

Hourly Pay: $23.00–$27.00

Schedule:

Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.

On-Call Rotation:
Rotating weekend on-call schedule with overtime pay provided for on-call coverage.

Benefits:

ICHRA

18 Days PTO

Paid Holidays

401(k) Match after 1 year

Technical Support Responsibilities

Identify, troubleshoot, and resolve hardware, software, and networking issues

Install, configure, and maintain computer hardware, software, and peripheral devices

Provide remote and phone-based technical support to customers and partners

Guide customers through troubleshooting steps and clearly communicate technical solutions

Manage and prioritize multiple support tickets in a fast-paced environment

Document troubleshooting steps, resolutions, and support procedures accurately

Support deployment and roll-out of new applications and system updates

Test and evaluate new technologies, hardware, and software solutions

Set up and configure Golf Simulators and related software for partners and customers

Diagnose and test returned Golf Simulators to determine repair or replacement next steps

Escalate unresolved or advanced technical issues to higher-level IT staff when necessary

Follow up with customers to ensure issues are fully resolved and provide a positive support experience

Qualifications & Experience

Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role

Experience using remote desktop tools and help desk ticketing systems

Strong troubleshooting and problem-solving abilities with attention to detail

Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts

Ability to communicate technical information clearly to both technical and non-technical users

Strong organizational skills with the ability to manage multiple priorities effectively

Ability to learn new technologies and systems quickly in a hands-on environment

Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus