TFDM Technical Triage Manager – AIMS & Help Desk

Location: Saint Paul

Description
Leidos is seeking a  TFDM   Triage Manager for AIMs and Help Desk Tickets,  who will support the Federal Aviation Administration (FAA)’s Terminal Flight Data Manager (TFDM) program.  TFDM is a management system that will improve aircraft runway and terminal congestion.  Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical.  The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide Next Gen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS).  

TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.

Triage Manager responsibilities:

Staffing and hiring activities to meet workload needs for the Test team, Includes    interviewing and evaluation candidate new hires.
Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.
Ensure AIMs and Help Desk Tickets are working based on priority order
Ensure status updates are occurring based on priority of tickets
Work with engineering org to ensure timely updates to tickets, and appropriate staffing for workload
Create metrics on ticket resolution times, categories of tickets being opened, number of tickets per site, etc
Assist in debugging tickets

Qualifications:

• Requires Bachelors degree and minimum of 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.

• Demonstrated understanding of full software development life cycle.

• Demonstrated ability in debugging AIMs/Help Desk Tickets

• Demonstrated ability to multi-task background and application experience with Software engineering

• Proven experience with supporting highly critical customer missions.

• Excellent verbal and written communication skills Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity.

• Experience with execution under Waterfall and/or Agile development methodologies

• Familiarity with the National Air Space and FAA Next Gen Air Traffic control programs is desired but not required.
ATMC
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
June 2, 2026
For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $ - $
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit   .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at   .

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